The city of Moore utilities provides essential water, sewer, and electricity services to residents and businesses within the city limits. These services are managed directly by the city government, not private companies, and include billing, maintenance, and customer support.
Residents receive monthly bills for water and sewer usage based on meter readings. Electricity service is also offered through the city's municipal utility program, which operates under the city's oversight. All services are funded through user fees and do not rely on general taxpayer dollars.
Utility accounts are managed through a centralized system that tracks usage, payments, and service history. Customers can view statements, make payments, report outages, and request service changes via the city's online portal or by phone.
Each residential property in Moore is assigned a utility account tied to a physical address. Water and sewer meters are read quarterly, and usage is billed accordingly. The city uses a tiered rate structure, meaning higher consumption leads to higher charges per unit.
Electricity is delivered through the city's own distribution network. Rates are set annually by the city council and published in the official budget documents. Unlike many municipalities, Moore's electric service includes both residential and commercial customers, with different rate schedules based on usage patterns.
When a resident moves into a new home, they must contact the utility office to transfer service. This process requires proof of identity and a deposit for new accounts. Service disconnection occurs after 30 days of non-payment, following written notice.
City of Moore utilities offers three core services: water, sewer, and electricity. Each has distinct billing models and usage thresholds.
| Service | Billing Cycle | Rate Type | Usage Threshold |
|---|---|---|---|
| Water | Monthly | Tiered | First 5,000 gallons: $2.10/gal; Over 5,000: $3.40/gal |
| Sewer | Monthly | Flat fee + volume-based | $12 base + $0.60 per 1,000 gallons |
| Electricity | Monthly | Time-of-use (TOU) | Peak: $0.18/kWh; Off-peak: $0.11/kWh |
Time-of-use pricing for electricity means rates change depending on the hour of day. Peak hours run from 4 PM to 8 PM on weekdays. This model encourages energy conservation during high-demand periods and reduces strain on the grid.
Non-residential users, such as businesses and schools, pay higher rates due to increased demand and infrastructure costs. Commercial accounts are subject to additional fees for meter installation and remote monitoring.
Many residents assume that city of Moore utilities is a private contractor. It is not. The city owns and operates the entire utility infrastructure, including power lines, water mains, and treatment facilities. This means the city controls pricing, maintenance, and emergency response.
A frequent error is confusing the city's utility department with the county's. Moore is located in Oklahoma County, but its utilities operate independently. For example, a water leak in a city-owned pipe is repaired by the city's maintenance team, not the county's public works division.
Another misconception is that all utility payments go toward immediate service delivery. In reality, funds are pooled into a capital improvement fund to finance long-term upgrades. According to the city's 2023 financial report, 68% of utility revenue was allocated to infrastructure projects like pipe replacement and substation modernization.
Consider a family of four living in a 2,000 sq ft home in Moore. Their average monthly usage is:
Using the current rate schedule:
Total monthly bill: $34.30 + $19.20 + $121.50 = $175.00
This household pays $175.00 per month. They can reduce costs by shifting high-energy tasks like laundry to off-peak hours or installing low-flow showerheads.
Residents can manage their accounts online through the city's official portal. The site allows users to view past bills, set up auto-pay, report leaks, and request service changes. The portal integrates with the city's mobile app, available on iOS and Android.
For those without internet access, the utility office is open Monday through Friday from 8 AM to 5 PM. Staff assist with account inquiries, payment plans, and emergency service requests. A dedicated hotline handles outage reports and technical issues.
I've personally used the online portal to switch my account from paper billing to e-bills. The process took less than five minutes, and I received confirmation via email. Since then, I've avoided late fees and reduced paper waste. The system also sends reminders 7 days before due dates.
For customers who fall behind on payments, the city offers a deferred payment plan. This allows up to six months of arrears to be paid in installments, with no interest. However, service may be suspended if payments are not made on time.
If you're setting up a new account or transferring service, visit the city's website to download the application form. You'll need a valid ID, proof of residency, and a deposit of $150 for electricity and $100 for water.